Services

IUG provides total IT systems and services, from POS software and hardware to computer systems and networking; rest assured, your stores’ technology is covered with IUG. What sets IUG Business Solutions apart is our philosophy that "one size does NOT fit all." Our objective is NOT to deliver technology for technology’s sake. We are committed to identifying the RIGHT TECH (and the right amount of technology) for your specific needs and goals.

Furthermore, at IUG, we assume full IT accountability for your project, thereby eliminating the inefficiencies caused by multiple vendors with differing skill sets and objectives.

IUG is dedicated to providing customer support and direction not just before the sale, but long after the systems are in use. We represent only state-of-the-art solutions and receive the highest training and certifications. The total solution approach means that the customer never has to look elsewhere for system knowledge, service and support. At IUG, rest assured, “The Buck Stops Here”.

The following are just a few of the services we provide.

Evaluation and Design

Not every retailer is alike, thus we have developed a consultative approach to system implementation. This begins with a thorough evaluation of existing systems and software, and an analysis of required functionality and business objectives. We then develop a unique combination of software, hardware, and services to meet your needs and enable you to meet your goals.

Installation and Project Management

IUG ensures successful installations with the guidance of an overall Project Plan that communicates quality assurance guidelines, key deliverables and service levels. At IUG, we facilitate constant communication and feedback to ensure that installations are smooth and trouble free.

Training

IUG has an excellent record of training our clients in the operations and maintenance of our systems. A variety of hands-on training programs are made available to suit all skill levels, from Store Level to IT Personnel.

Support and Managed Services: You can be confident that your technology investment is sound and will continue to provide a solid business return. Our proactive approach to support through comprehensive managed services means that you will have peace of mind that your IT infrastructure is running smoothly. Other benefits of the IUG Managed Services include:

• Single Vendor for all IT Solutions and Services.
• Single Point of Contact for all IT issues.
• 24x7 Network monitoring for performance issues, threats and viruses.

Contact us for more information.